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Thursday, October 22, 2020
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client service

Where is Client Experience on your Radar? Nowhere? Thought so….

When you went to university, did you do a subject called "client experience"?  I'll bet you didn't. I'll also bet that you didn't get spoken...

Which Superhero are You?

Lawyers are basically just superheroes don't you know?  Your clients might disagree (and so may your colleagues) but inside you know you're pretty awesome. The...

The Big Secret of Dealing with People

Lawyers deal with people.  All the time.  In fact, it's pretty much our job to deal with people.  Previously I've described it as communication,...

Latest news

Should you Just Phone Your Opponent?

Ah yes, the great joy of the litigator: writing unbelievably long-winded letters back and forth for months to set out why your client is...

Or… We Could Just Fire You Instead

Recently I took a bit of a shot at law firms trying to pretend that their COVID-related pay cuts came with associated reduced working...

40% Pay Cut, 140% Full Time Load

It's been fascinating watching law firms react (in advance) to what they believed was going to be the horror story of COVID-19.

How to Make the Most of Your CLE

Attending any kind of continuing legal education can feel like it was largely a waste of time - even if it came with a...

Legal Careers Are Awesome

Recently I mentioned what I thought was a fairly self-evident concept: being a lawyer is actually pretty challenging. If...
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